FAQ

We curate a collection for those who dwell in gothic grandeur, fantasy whimsy, and horror classics. Our menu includes items inspired by A Nightmare on Elm Street, Alice in Wonderland, Anime & Manga, Bats, Beetlejuice, Cats, Collectables + Games, Corpse Bride, Creepy Classics, Dinosaurs, Disney, Edgar Allan Poe, Fantasy, Sci-Fi + Horror, Fetish, Ghosts, Gothic Homewares, Hair accessories, and more. Each piece is a dark treasure, from HELLS BLANKETS to KILLSTAR coffin shelves, designed to haunt the ordinary.

Yes, many of our items are crafted as limited editions, ensuring they hold the allure of the rare and mysterious. We infuse each creation with haunting beauty, so seize them before they vanish into the shadows.

Absolutely. We partner with trusted sources to bring you authentic gothic, horror, and fantasy items, including officially licensed products from franchises like Disney and Edgar Allan Poe. Every artifact is selected to uphold our eerie standards.

We dispatch all orders from our crypt-like warehouse in SAGAMORE, US. After processing (which takes 1-2 days), your package embarks on its journey. For swift delivery, choose Standard Shipping via DHL or FedEx: it arrives in 10-15 days for $12.95. If you prefer a more spectral pace, Free Shipping via EMS is available for orders over $50, taking 15-25 days—like a wandering spirit traversing the globe.

We deliver to most realms globally, but alas, we do not ship to Asia or select remote areas. Our shadows have their limits, so if you reside in an unsupported region, your order may not reach your doorstep.

Yes, once your order leaves our lair, we provide tracking details so you can follow its path with the precision of a phantom’s whisper. Check your email for updates, and watch as your dark delights draw near.

We accept Visa, MasterCard, JCB, and PayPal to secure your dark transactions. Each payment is encrypted with the same care we put into our limited-edition items, ensuring a seamless and safe experience for our global community of gothic enthusiasts.

Indeed. We treat your data with the reverence of a haunted relic, using robust encryption to protect it. You can focus on adorning your space with the macabre, knowing your transactions are guarded by shadows.

If a product fails to meet your dark expectations, you have 15 days from the delivery date to initiate a return. Contact our customer service team at [email protected], and we’ll guide you through the process with the grace of a ghostly apparition. We strive for perfection, and any misalignments will be resolved as swiftly as a vampire at dusk.

Due to the nature of our eerie collections, limited-edition or personalized items may not be eligible for return. We’ll clarify this when you contact us, ensuring transparency in every shadowy detail.

Once we receive your returned item, refunds are processed within 5-7 business days, flowing back to your account like a gentle specter. Note that it may take additional time for your bank to reflect the change.

For inquiries, whispers, or assistance, email us at [email protected]. Our dedicated team is here to help with the elegance and mystery you deserve, ensuring your experience is utterly unforgettable.

While we currently offer free shipping on orders over $50, we occasionally unveil dark promotions through our newsletters. Join our community of bold souls to stay informed on spells of savings and exclusive releases.